This Privacy Policy explains how Cycle Savvy processes personal data in connection with its website and bicycle repair workshop services.
We process personal data to respond to service inquiries, schedule and manage bicycle intake, carry out mechanical inspection, prepare scope and quote approval records, perform repair and adjustment work, complete quality checks, provide collection and service summaries, manage payments, maintain business records, and operate and secure the website. We may also use limited data to handle compatibility checks for replacement components and to communicate about the status of a service request.
We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational functions. These recipients are expected to use the data only for the services they provide and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required by law, court order, or a lawful request from a public authority. Disclosure may also occur where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the business, customers, or others.
Depending on the circumstances, individuals may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, and seek restriction of processing. Requests are handled in accordance with applicable data protection law and any lawful exceptions.
To exercise a privacy right, a person should submit a clear request describing the data or processing concerned. We may ask for additional information to confirm identity and to protect against unauthorized disclosure before responding to the request.
We keep personal data only for as long as it is needed for the relevant purpose, including service administration, accounting, legal compliance, and recordkeeping. When data is no longer required, it is deleted or anonymised in line with applicable retention practices.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is published on the website or otherwise communicated, and users should review it periodically to understand current practices.
Where GDPR applies, personal data must be processed lawfully, fairly, and transparently. We rely on appropriate legal bases depending on the context, including performance of a service request, compliance with legal obligations, and legitimate interests in operating and improving the workshop and website.
Because the business is established in Slovakia and serves users in the European Economic Area, GDPR applies where personal data is processed in connection with those users.
Where GDPR applies, individuals may request access, rectification, erasure, restriction, objection, and data portability, subject to legal limits. If consent is used for a specific processing activity, it may be withdrawn for future processing without affecting prior lawful processing.
We may process identification and contact details, bicycle and service information, appointment and intake details, inspection notes, quote and approval records, collection and service summary records, payment-related records, and limited technical data from website use. Where a user submits a form or contacts the workshop, the information provided is used to manage the request and the related service process.
We receive personal data from service inquiries, booking requests, workshop drop-ins, and communications by phone, email, or contact form. We also collect data generated during the service process, such as intake records, inspection findings, approval notes, and collection summaries, together with basic technical information from website interactions.
We may use essential cookies needed for site operation, functional cookies that remember basic preferences, and limited analytics cookies that help us understand how the website is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
The website may use browser-based controls for non-essential cookies where such controls are provided. Users can also manage cookies through their browser settings, including blocking or deleting cookies. Limiting cookies may affect some website functions, especially form handling and preference storage.
Use the contact details below for privacy questions, requests, or complaints about data handling.
